WSE • 3/21/97 16720 — 24 SE 6000 Security Management System
4. Support shall be available to the integrator via the following methods:
a. Phone inquiries.
b. Direct dial-in to the customer system for remote system troubleshooting by a qualified Field
Service Engineer.
c. On-site visits if required, upon approval by the manufacturer's Customer Service Manager.
5. Manufacturer shall provide reliable field service support for the computer hardware utilizing
Hewlett Packard service.
6. A complete Hewlett-Packard On-site Warranty/Service Agreement is provided with each standard
system utilizing Hewlett-Packard computer hardware. This agreement shall provide complete on-
site service with a one-day response time guaranteed, from Monday through Friday, 8:00 am to
5:00 p.m. from a local Hewlett Packard Service Center.
7. Extended and peripheral service and maintenance agreements shall be available for purchase by
the customer.
D. On-Site commissioning and/or training:
1. The manufacturer shall provide direct participation in the On-Site Commissioning (OSC) activity
of new systems, in conjunction with the systems integrator.
2. The OSC shall provide the systems integrator with the manufacturer’s expertise on installing,
configuring and commissioning the system to the customer’s specific requirements; and to
provide on-site training on system operation and administration.
3. On-site factory training shall be available for system administrators, operators and other qualified
personnel.
4. The OSC shall include the following:
a. Hardware set-up and test.
b. Communication configuration and test.
c. Preventative maintenance and troubleshooting training for the systems integrator.
d. End-user training.
e. Database configuration and build assistance.
.2 SCHEDULES
A. System Integrator Assisted Preparation:
1. Data Requirements.
2. Operators & privileges.
3. Access Hardware.
4. Sensors.
5. Monitor Points.
6. Keyholders.
7. Keyholders security codes.
8. Maps.
9. Prepare room for system installation.
10. Receive equipment.
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